Return And Exchange Policy

Return And Exchange Policy

Your money is 100% safe with LAROPA and we are committed to ensure your 100% satisfaction with all purchases made on ww.laropa.com.pk / www.laropa.pk or LAROPA Stores. We have a comprehensive return policy which is tailored to protect our customers.

LAROPA RETAIL STORE EXCHANGE POLICY

  • EXCHANGE POLICY

For purchases made at any of retail stores, you can exchange your products using one of the options below. Please note that items exchanged must be received within 15 days from the date of purchase from the same store, given the product is resalable and unused, unwashed, unaltered accompanied with original price tags and original sales receipt is provided at the time of exchange. We are unable to provide exchange under following circumstances:

  • Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
  • Undergarments, accessories, and Grooming products.
  • Products bought during Discount/ Promotional schemes
  • Products bought from our partner stores and www.laropa.com.pk / www.laroap.pk. LAROPA reserves the right to deny exchange if the item does not meet its Exchange Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15 days with normal wear (excluding stains), we will always accept the item for assessment and provide an exchange if validated as faulty. Please provide your invoice receipt at the time of exchange.
  • EXCHANGE INSTRUCTIONS

Exchanging a product is easy. Visit the same store from where you have made a purchase within 15 days of your purchase and you request for an exchange. Please carry your original retail receipt at the time of exchange.

  • EXCHANGE CONDITIONS

For an in-store purchase, an exchange will be offered for the same purchase value. In case of price differential, the store will not refund remainder cash to the consumer. For exchange request of products bought on MRP, exchange will be offered against MRP value of the product, even during sale. We are unable to exchange products bought during sale or promotion.

  • REFUND

We are unable to provide Cash/Card refund once the product is sold or billed at the retail stores.

ONLINE Purchases

Return Policy

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. We are unable to provide returns under following circumstances:

  • Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
  • Undergarments, accessories, and Grooming products
  • Products bought from our partner stores and websites.

LAROPA reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

Return Instructions

You can raise a Return Request for your item by following the steps below:

Go to www.laropa.pk submit your return request in Exchange and Return Policy. Returns are typically picked up from the original delivery address within 2 to 4 business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to our shipping partner. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled. Usually in such circumstances the executive will try to reach you on your registered mobile number. As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.

Refunds

There is no refund policy currently being up-held. The transactional process is transparent which includes the composition of the fabric, accessible policies, and a system to exchange within ample time in case of defective/faulty product or sizing issues to safeguard the customer's utmost satisfaction.

.

Payment Security

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption. Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with www.LAROPA.com, please notify your credit card provider or bank in accordance with its reporting rules and procedures. Please note that LAROPA will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from LAROPA asking you to do so, do not respond and contact our Customer Care team immediately.

Pricing

All prices shown are inclusive of GST in Sale & Non Sale and exclusive of any delivery costs. Products and prices which are offered in store might not be offered online, and vice versa. From time to time, we may offer additional discounts for purchases made online that do not apply in-store, and vice versa.

Shipping Policies

We currently only deliver to destinations in Pakistan. Subject to the shipping rules and restrictions below, delivery is currently free for all purchases for orders above Rs.2500 from LAROPA.com. For orders under this value, a shipping charge of Rs. 190 (inclusive of all taxes) is chargeable for each order.

Delivery Guide

We make our best efforts to ship each item in your order within 3-7 working days of the order confirmation date. However in some cases, we may take longer, up to 14 working days, to ship the order as we may have to procure it from some other stores or warehouse. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same. During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

Rules & Restrictions

Orders are processed and delivered on business days only. Business days are Monday to Saturday, excluding public holidays. Customers will be required to sign in for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.

Delivery Problems

If our shipping provider cannot make delivery to you at the provided shipping address, two additional attempts will be made the following business day and the next day. In case of a third failure to deliver, the parcel will be sent back and a refund will be initiated for all pre-paid orders. If your parcel has been sent back, please contact our Customer Care team for assistance.

Order Processing Time

Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email/ Whatsapp / text message. Orders are typically dispatched within 24 - 48 hours on business days. Please note that business days are Monday to Saturday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.